Support

1. Scan and import

Scan paper with the camera or use the file picker to import images, PDFs and Markdown documents. Adjust corners, cropping and effects before saving scans to your library.

If the camera is unavailable, check the camera permission for Star Scan in system settings. If importing or exporting fails, check that source files are downloaded, the destination is writable and your device has enough free space.

2. Text recognition and PDFs

Offline OCR processes documents on your device. Keep paper flat, lighting even and text clear, and avoid reflections. Check important results such as contracts, amounts, dates and identity numbers manually.

Some PDF tools generate files from page images and may not preserve the original text layer, links or interactive forms. Keep originals and inspect exported files.

3. Nearby-device sync

The current version focuses on local libraries and nearby-device sync. Google Drive, OneDrive and WebDAV cloud sync are not enabled. Connect both devices to the same trusted local network, allow local network access, discover the other device and verify its pairing details before authorizing it.

If discovery fails, check network connections, system permissions and guest-network isolation on your router. Keep the apps open and check sync status; background execution is limited by the operating system.

Supported platforms offer Bluetooth as a fallback without Wi-Fi. Enable Bluetooth, grant permission and verify and authorize devices inside the app. Keep both apps in the foreground during transfer. The local network remains the preferred connection.

4. Deletion and recovery

Check Recently Deleted after an accidental deletion. Permanently deleted files cannot be recovered there; check an independent backup made before deletion. Export important documents and verify your backup before deleting the app, clearing its data or changing devices.

Stopping sync does not erase copies on other devices. Our deletion guide covers local files, paired devices, exported files and support correspondence.

• Data management and deletion guide

5. Downloads and pricing

The first App Store release is free to download, with no in-app purchases, subscriptions or automatic renewal. The official download link will appear on our website when available.

If paid features are introduced later, their prices, benefits and terms will be disclosed before purchase and require your choice. Using the current free version does not create a subscription.

6. Report a problem

Please include your device model, operating system, Star Scan version and build number, steps to reproduce, expected result and actual result. For sync issues, include both app versions and the connection method. Find version information in Settings → About.

Send only information needed to investigate, and redact identity numbers, signatures and private documents from screenshots or logs. Never send passwords, unlock information or authorization tokens. Support cannot remotely access your local documents or recover permanently deleted files without a backup.