Data Management and Deletion

1. Choose what to delete

Identify whether you want to delete local documents, copies on synced devices, exports and backups, or information sent to support. Permanent deletion may be irreversible. Export anything you still need first.

2. Delete local documents

Select documents in the library and delete them. Then open Recently Deleted, permanently delete items you no longer need and confirm the action. Moving items into Recently Deleted still allows recovery and does not permanently remove them.

Clearing app data or deleting the app may remove local documents. A system option to offload the app while keeping its data is different from deleting that data. Device or system backups may retain older copies; check those backup settings separately.

3. Synced devices, exports and backups

Sync may propagate deletions, but offline devices or conflicts may delay them. Check each authorized device and its Recently Deleted area to confirm unwanted copies have been removed.

Revoking pairing or stopping sync stops future access; it does not erase files already transferred. Separately remove copies in Files, Photos, print or share destinations and independent backups. Third-party copies follow their providers’ deletion and retention rules.

4. Revoke permissions and clear website preferences

Manage camera, photo, local network and Bluetooth permissions for Star Scan in system settings. Revoking permission affects the related feature but does not delete existing documents.

The website stores a language preference in your browser. Clear website data for starscanapp.com to remove it. Hosting security logs are handled as described in the Privacy Policy.

5. Delete support information or exercise privacy rights

Email support@nbhive.com from the address used to contact us. A suggested subject is “Star Scan data deletion request”. Include the date or subject of the earlier message, what you want deleted and a reply address. Do not attach identity documents, passwords or full document contents.

We will verify the request only as necessary, handle it under applicable law and reply with the outcome. If records must be retained by law, we will explain the scope and reason. Email support cannot delete local files on your devices or copies you sent to other recipients.

• Read the full Privacy Policy